Some Questions We're Frequently Asked

Also, don't hesitate to reach out to us via phone or email at anytime, even to ask one of these questions again- hear it from the horse's mouth.

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Where are you located?

We do all of our work out of our backyard shop in Keswick Ontario. We offer pickup and accept mail and returns at 291 Kenwood Ave, Keswick ON, L4P 2X6.

Do you accept returns?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We have a process in place where we do not engrave your products until we have approval of your custom design. We do not accept returns for custom products including any custom design work such as but not limited to photos, graphics, names, dates, or other text. We will also not accept returns on sale items or gift cards.

Read our full refund policy here.

Do you offer a bulk rate or discount?

Definitely. If you're interested in bulk rates, reach out to Talon at talon@mike-w-hammer.com to talk about what we have to offer.

How long do custom orders take to complete?

Once your designer has received approval for engraving it can take anywhere from 5-10 business days to get an order engraved, finished, and shipped.

What if my photo doesn't turn out well?

As long as your photo looks good to you, we can make it look good on our engraving. Even if it takes several tries for us on our end to get it right, we always ensure our engravings come out beautifully.

Who is Mike?

Mike is one owner of Mike W. Hammer. He makes all the wood products while his son Talon, the other owner, does the design work and engravings.

Q: Do you engrave on both sides of your food-safe products?

A: No! We only engrave the UNDERSIDE of these products. We don't want anyone ever getting food in our engravings because they'll NEVER get it out and it will rot and destroy all our hard work and their beautiful product.

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Do you use a CNC machine?

No! All of our products are laser engraved. We use ulta-precise laser engraving technology which engraves up to 1/100th of a millimetre. We can engrave anything from high-resolution photos to simple vector illustrations and text.

What wood do you make your products from?

Our wine caddies are made from premium pine, our wall art, basswood, and our hanging trays, hard maple. Our other products like lazy susans and cutting boards are made from various hardwoods, mostly domestic and some foreign exotic woods.

Where do you get your wood?

We get our wood from Century Mill in Stouffville Ontario.

Are your products food-safe?

Our hanging trays, cutting boards, charcuterie trays, and lazy susans are all finished using a food-safe board oil. We use Walrus Cutting Board Oil (not made with real walruses). These products are food safe. See our health and safety information brochure for information on maintaining these products.

Our other products are finished with three coats of a spray-on, water-based polyurethane, which is not intended for use with food.

Do you use a protective finish?

Yes! On our food-safe products like charcuterie trays and cutting boards, we use Walrus Oil, a 100% organic board oil. For our other products, like wall art and wine caddies, we finish with three layers of a spray-on polyurethane with a fine-sanding after the second coat to ensure a velvety-smooth hard finish that is wipeable and UV, water, and dust resistant.

Can I put your products in the dishwasher?

We don't recommend you put our products in the dishwasher as it will cause excessive, unnecessary wear and tear, significantly shortening the lifespan of your product. For maintaining our trays and cutting boards (or any of our other food-safe products), refer here to our health and safety information brochure.

To clean our other products, like wine caddies or wall art, first simply try a clean microfiber cloth, then water, and maybe soap- if you really need it. Avoid using harsh chemicals or abrasive cleaners that can damage the polyurethane finish. You might use anything you would use on a wooden tabletop.

All About Shipping

We have accounts with all major shipping providers. Though presently, through our online store we offer options at checkout only with Canada Post and Puralator. Reach out anytime if you have any questions or would like to make special shipping arrangements.

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Where do you ship?

We do all of our work out of our backyard shop in Keswick Ontario. We offer pickup and accept mail and returns at 291 Kenwood Ave, Keswick ON, L4P 2X6.

What if my custom piece gets damaged in shipping?

We primarily ship to Canada and the United States, but we make our best effort to ship everywhere in the world. Enter your address at checkout to see if we offer shipping.

Can you rush ship for last-minute gifts?

Absolutely! We offer expedited shipping through multiple carriers for urgent gifts. Contact us directly for custom timeline needs - we've saved many last-minute gift emergencies.

Can I track my shipment?

You'll receive tracking information as soon as your piece ships, regardless of which carrier we use. We monitor all shipments and will proactively reach out if any delays occur.

What if I'm not home when it arrives?

Most carriers offer flexible delivery options including signature requirements, safe drop-off, or pickup locations. We can coordinate special delivery instructions to ensure your custom piece arrives safely.

Do you ship internationally? What about customs?

Yes, we ship worldwide! We handle all customs documentation and can provide any paperwork needed. International customers receive the same care and attention as local Ontario orders.

What if shipping costs more than expected?

For custom orders, we'll always quote exact shipping costs before you approve. No surprise fees ever. Our online store calculates shipping automatically, and we often find ways to save you money on larger orders.

Still Have Questions?

Shoot us a call! We're available Monday to Saturday from 9am to 7pm